To demonstrate how you can use Internet Connection Services for RAS to enhance your Internet service, this section uses a fictitious company named Acme, Inc. (AI). AI is a large Internet Service Provider. With the explosive growth of Internet communications over the last few years, AI has expanded their service to meet growing demands. As their business expands, AI is constantly looking for new ways to provide better service to their customers, and at the same time reduce operating costs. They are also looking for new business opportunities to generate revenue in a highly competitive industry. To help deal with both these issues, AI implemented Internet Connection Services for RAS.
AI uses Internet Connection Services for RAS to provide better service to their customers. Network operators at AI used the Connection Manager Administration Kit to create a custom-built client dialer that makes connecting to their service quick and easy. The custom dialer is pre-configured with all the information users need to access the AI network. It also includes custom help files and technical support numbers.
With a custom dialer, AI customers never have to worry about complex configuration. When they start Connection Manager, it automatically verifies that the dialer and operating system software are installed correctly. For example, it checks to make sure modems are installed correctly and that the correct network protocol is being used. If something is not working correctly, the appropriate wizard is displayed to help walk a user through the problem. This feature makes end users more self-sufficient and can provide significant cost savings to AI by reducing technical support calls to their service.
To ensure that their customers always have updated access numbers, AI implemented Connection Point Services. Connection Point Services is integrated with Connection Manager to automatically and transparently provide updated access numbers to AI customers.